but when the scanner does it itself, it runs back smoothly. See Placing Film in the Holder or Placing Slides in the Holder for instructions. CHAPTER 3.TROUBLESHOOTING Describes the step-by-step. It is important that you manually select your Operating System from above to ensure you are. OPERATING PRINCIPLES Describes the electrical and mechanical basic operating principles of the product. Strange thing is i can push the head till the end easily and smoothly, but when move it back that strange noise come up again and pushing it back become harder. Make sure your film or slides are placed on the scanner correctly. Attention: Your operating system may not be detected correctly.
Thank you very much, i think i need a more detailed dismantle since I won't take it to the service (I bought it cheap (150), but just carrying it to the service without repair will cost me (40 euro) and plus repair. When the power is off and you can move the head by hand, are the rails still lubricated well enough that the head moves freely back and forth at the exact point of binding when the motors are used? Here are some exploded diagrams that might help you with your troubleshooting: If you are saying that you can place the head clear at the end of the travel range and it will return all the way to the top without problem, then the mystery deepens since it seems to be a one direction problem. If the head moves fine and is not locked then it sounds like you have a problem with the belts or cogs jamming/binding up or something getting in the way right at that point in the travel of the head.
Does it mean the item was refurbished? ı thought I bought it new. parts or supplies not manufactured, distributed or certified by disasters such as fire, flood, and lightning, improper electrical current, software problems. I've bought it as new, but when I opened it I saw a red pen marks inside on the screws, and one big red "R" under the top part.
Before that, the scanner driver and Epson Scan Utility were released in 2015. The most recent scanner driver released by Epson was in early Oct 2019 and specifically for use with Apple's Image Capture. Open Epson Scan on the Desktop Choose Epson Perfection V500 and click ok. (96,563 points) A: You might have a bad cable, an internal scanner issue, or an out of date Epson scanner driver. What do you think about it? I've opened and I saw that the head can move till the bottom without problem (by hand).when I switch on the device head is going back to it's start position without any noise and error)Īnother question about the product. These scanners are currently Epson V500 scanners. the problem is only with reflective scanner part (everything is unlocked, on the lid & behind).Īfter the error Epson Scan doesn't give any error, It also saves an output file that 5 cm is scanned well, and rest is glitch. I start scanning and at one point it stuck (like it's locked, with an annoying noise), I have attached a video as well. Reinstall Epson Scan by following the instructions in your Start Here sheet.I have a problem with my scanner after almost 4 years. See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. Keep us posted on the status for further.
Right click on the driver and select Update Driver Software and follow the on-screen instructions.
Press Windows key + X and select Device Manager. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Settings > Control Panel, double-click the Scanners and Cameras icon, and delete your scanner from the list of installed devices. Select printer from the list and follow the prompts for troubleshooting. Then delete your scanner’s icon and uninstall and reinstall Epson Scan. Reinstall Epson Scan by following the instructions in your Start Here sheet.Ĭlick Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. These features help you create the best possible scans, no matter what. Using the frame to help hold things in place, very carefully move the film around under the frame until its positioned such that nothings going to get cut off. See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. This Users Guide is the on-screen guide to your Perfection V500 Office scanner.
Do one of the following:Ĭlick > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility.